Privacy Notice
Who are we?
We are Anderson Heating Services, trading since January 2019. We are a sole trader and are not currently VAT registered.
This privacy policy explains how we will use your personal information we collect about you when you make contact with us including any other further communications. There is a separate policy in relation to using our website.
Anderson Heating Services is a “Data Controller,” which means that we are responsible for deciding how we hold and use personal information about you. We are required – under data protection legislation – to notify you of the information contained in this privacy notice.
It is important that you read this notice – together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you – so that you are aware of how and why we are using such information.
What information do we collect about you?
We collect your personal data because it is necessary, in relation to taking steps to enter into a contract with you and/or performance of a contract with you.
We may collect, store and use the following types of data about you:
How will we use the information we collect?
We collect information about you in order to be able to contact you in relation to queries, quotes and ongoing work. If you agree, we may also contact you with regards to providing us with a review of our services via text message.
We will only use information from our website from forms you voluntarily complete to make contact with ourselves. We do not routinely pass your information to any third parties. If required, we will only pass your information on to a third party with your explicit consent, unless the following circumstances apply:
Your Rights
Under certain circumstances, by law you have the right to:
• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us on the below:
e-mail [email protected].
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
Cookies
Cookies are text files, placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track your use of a website and to compile statistical reports on website activity.
The Interactive Advertising Bureau (IAB) is an industry body that provides in-depth information about cookies. You can set your browser not to accept cookies and the IAB website tells you how to remove cookies from your browser. However, in a few cases, some elements of our website may not function if you do not permit cookies from your browser(s).
We automatically collect and store the following information about your visit to our site:
We only use this information to ensure that our website stays compatible with a selection of browsers and systems and to ensure that our site appeals to a wide audience.
How long do we keep your personal data?
We only keep your personal data for as long as is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data – and whether we can achieve those purposes through other means – and the applicable legal requirements.
Marketing
You have the right to ask us not to process your personal data for marketing purposes. We will inform you – before collecting your data – if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data and you can also exercise the right – at any time – by contacting us at Anderson Heating Services email [email protected].
Your right to complain
If you have any problems with the way that we are handling your personal data, you should contact the Information Commissioner’s Officer (ICO).The ICO can be contacted by telephone on 0303 123 113 – Monday to Friday, between 9am and 5pm – or by email at [email protected]. You can also visit the ICO’s website by following this link: https://ico.org.uk/.
Who are we?
We are Anderson Heating Services, trading since January 2019. We are a sole trader and are not currently VAT registered.
This privacy policy explains how we will use your personal information we collect about you when you make contact with us including any other further communications. There is a separate policy in relation to using our website.
Anderson Heating Services is a “Data Controller,” which means that we are responsible for deciding how we hold and use personal information about you. We are required – under data protection legislation – to notify you of the information contained in this privacy notice.
It is important that you read this notice – together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you – so that you are aware of how and why we are using such information.
What information do we collect about you?
We collect your personal data because it is necessary, in relation to taking steps to enter into a contract with you and/or performance of a contract with you.
We may collect, store and use the following types of data about you:
- Information you give us:This is information about you that you give us by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you apply for certification, participate in discussion boards or other social media functions on our site, when raising a query, when registering for an event, completing a survey, subscribe to email notifications or newsletters and when you report a problem with our website. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information and personal description.
- Information we collect about you:With regard to each of your visits to our website, we will automatically collect the following information:
- your IP address
b. geographical location
c. browser type
d. referral source
e. length of visit
f. number of page views
- Information we receive from other sources:We may receive your information when we work with third parties – including; business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies, for example. However, we will notify you when we receive information about you from them and the purposes for which we intend to use that information.
How will we use the information we collect?
We collect information about you in order to be able to contact you in relation to queries, quotes and ongoing work. If you agree, we may also contact you with regards to providing us with a review of our services via text message.
We will only use information from our website from forms you voluntarily complete to make contact with ourselves. We do not routinely pass your information to any third parties. If required, we will only pass your information on to a third party with your explicit consent, unless the following circumstances apply:
- We are under a legal duty to disclose or share your personal details in order to comply with any legal obligation, or in order to enforce or apply our rules.
- Our business enters a joint venture with, or is sold to or merged with, another business. We may then share your personal details with the new owners or business partners.
Your Rights
Under certain circumstances, by law you have the right to:
• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal information to another party.
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact us on the below:
e-mail [email protected].
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
Cookies
Cookies are text files, placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track your use of a website and to compile statistical reports on website activity.
The Interactive Advertising Bureau (IAB) is an industry body that provides in-depth information about cookies. You can set your browser not to accept cookies and the IAB website tells you how to remove cookies from your browser. However, in a few cases, some elements of our website may not function if you do not permit cookies from your browser(s).
We automatically collect and store the following information about your visit to our site:
- the internet domain and IP address from where you access our site.
- the type of browser software and operating system used to access our site.
- the date and time that you access our site.
- the pages you enter, visit and exit from our website.
- if you linked to our site from another site, the address of that site.
We only use this information to ensure that our website stays compatible with a selection of browsers and systems and to ensure that our site appeals to a wide audience.
How long do we keep your personal data?
We only keep your personal data for as long as is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data – and whether we can achieve those purposes through other means – and the applicable legal requirements.
Marketing
You have the right to ask us not to process your personal data for marketing purposes. We will inform you – before collecting your data – if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data and you can also exercise the right – at any time – by contacting us at Anderson Heating Services email [email protected].
Your right to complain
If you have any problems with the way that we are handling your personal data, you should contact the Information Commissioner’s Officer (ICO).The ICO can be contacted by telephone on 0303 123 113 – Monday to Friday, between 9am and 5pm – or by email at [email protected]. You can also visit the ICO’s website by following this link: https://ico.org.uk/.
